We pick up returns for free.
Please try items in the comfort of your own home. If you don't like them, or they don't fit, we'll happily collect them from your home or office for free.
mentioning the reason why you want to send your item(s) back. If an item is faulty, please provide details why.
If you would like to exchange an item because the fit is not right, please mention the replacement size.
To request a refund, please mention how you would like to be credited. This needs to match the original payment method used. Please note, store credit is valid for one year from issue date.
Returns can be collected from your home, work or alternative address.
It is that easy...
You will be contacted by our team to arrange a collection. You will be notified by email once your return has been received and processed. We recommend that items are returned from the same country to which they were delivered. This ensures that your return is covered by our free returns policy and reaches us promptly. Orders sent back from a different destination may incur additional charges or be delayed by customs.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.
We have made every effort to display as accurately as possible the colours of our products that appear on NISOS 1948. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit.